FAQs
Q: How often should I use my Luxena red light panel?
A:We recommend 10–20 minutes per session, 3–5 times per week, depending on your goals.
Q: Is red light therapy safe?
A:Yes. Red and near-infrared light therapy is non-invasive, safe, and backed by research. Always follow usage guidelines.
Q: Does red light therapy have UVA or UVB?
A:No. Luxena panels use only red and near-infrared wavelengths. They do not emit UVA or UVB, so there’s no risk of tanning or UV damage.
Q: Can I wear makeup or sunscreen when using a red light panel?
A:We recommend using the panel on bare skin. Ingredients in cosmetics or sunscreen may affect light absorption, so use the device before applying skincare products.
Q: What’s the difference between red and near-infrared light?
A:Red light supports surface skin health and texture. Near-infrared light penetrates deeper, helping muscles and joints recover faster.
Q: Do I need eye protection?
A:Eye protection is optional. Most users are comfortable without it, but protective eyewear can be used if you are light-sensitive.
Q: Can pets use red light therapy?
A:Yes. Red light therapy is safe and effective for pets. However, consult a veterinarian if your pet has health conditions.
Q: Can I use red light therapy during pregnancy?
A:It can be used during pregnancy and postpartum, but we recommend consulting your doctor before use.
Q: What’s the difference between pulsed/frequency/Hz and continuous red light?
A:Pulsed light delivers bursts of energy, reducing heat buildup and enhancing comfort. Continuous light provides steady energy for most treatments. Luxena panels offer both modes.
Q: What does Hz mean?
A:Hz (Hertz) measures how many times the light flashes per second. For example, 10 Hz means 10 flashes each second.
Q: Do Luxena devices have high EMF levels?
A:No. Luxena panels are designed to emit very low EMF levels. At the recommended distance (6–12 inches), EMF is virtually undetectable.
Q: Can red light therapy interfere with medications?
A:It’s natural and non-invasive. However, if you’re taking photosensitizing medications (like Tetracycline, Digoxin, or Retin A), consult your doctor before use.
Q: Can I use my device inside a sauna?
A:We do not recommend it. High heat can damage the device and pose safety risks.
Q: How long does shipping take?
A:Canada: 2–7 business days. USA: 4–10 business days. International: 8–20 business days depending on customs clearance. Tracking is included.
Q: Do you ship worldwide?
A:Yes. We ship to most countries. Some regions require UPS Expedited shipping. Standard shipping to Australia/New Zealand may take up to 28 days.
Q: Do you offer a warranty?
A:Yes. All Luxena panels come with a 2-year factory warranty covering manufacturing defects.
Q: What if I want to return my product?
A:Luxena offers a 30-day trial period. If you’re not satisfied, you can return your product. Return shipping is the customer’s responsibility.
Q: Can I use Luxena panels outside North America?
A:Yes. All panels include a universal power supply (110–240 V, 50/60 Hz). You may need a local plug adapter.