Duties & Policies & Terms of Service
At Luxena, we value transparency, quality, and customer satisfaction.
This page outlines our core responsibilities, user obligations, and important safety information related to Luxena devices and services.
- Luxena offers a 30-Day Return Guarantee for eligible products purchased directly from our official channels.
- All Luxena devices include a 2-Year Limited Warranty covering manufacturing defects.
- For full details, please refer to our dedicated Return Policy and Warranty Policy pages.
- Orders are shipped through trusted carriers. Delivery times may vary depending on location.
- Standard delivery may be free in select regions; return shipping is the customer’s responsibility.
- Refunds are processed to the original payment method within 5–10 business days after inspection.
By purchasing or using Luxena products, you agree to:
- Use our devices as directed and only for general wellness purposes.
- Avoid unauthorized repairs, modifications, or resale of the product.
- Comply with all safety and usage instructions provided by Luxena.
For full site and transaction terms, please visit our Terms of Service.
Your privacy matters to us.
We collect limited personal data necessary to process orders and improve customer experience.
For complete details, view our Privacy Policy.
Luxena products are wellness devices, not medical equipment.
They are not intended to diagnose, treat, cure, or prevent any disease.
Always consult your healthcare provider before beginning any new wellness routine, especially if you have medical concerns or conditions.
If you have questions about these policies or your order, please contact:
contact@theluxena.com